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FAQ

While we make every effort to ensure the ratio mix of finding an insert card is the same as those stated, it is impossible to guarantee insert cards to the box level. Odds of insertion are reflective of the entire production run and do not guarantee number of insert cards per pack, box or case.
Select will not replace any damaged cards.
We will make every endeavour to honour redemption cards from previous years as long as we have it in inventory. Please telephone or email to enquire.
The following cards are not able to be redeemed:
1. Any signatures from 2002 SPX.
2. Glenn Archer - 1997
3. 1999 Premiership Predictor
4. 2001 Premiership Predictor
5. 2001 Craig Bradley Captain Signature
6. 2002 Silver and Gold Predictor
7. 1996 Hyfibre Heroes redemptions
8. 2001 Shane Crawford Captain Signature
9. 2004 AFL PREDICTOR REDEMPTION
10. 2005 AFL Tradition โ€“ Master Redemption.
11. 2001 Predictor
We do not sell individual cards to collectors. You may obtain individual cards through various dealers and websites.
Send your redemption in a registered/tracked envelope and enclose a return self-addressed registered envelope. SELECT AUSTRALIA, PO BOX 82, TERREY HILLS, NSW, 2084. Please allow 21 days for the redemption of the redemption card(s).
We currently offer applications for physical hobby stores only. To enquire, contact our customer service department.
We understand that occasionally you may have to return a product to us for a variety of reasons and to make it easier we have a simple return and exchange policy. If the product you receive is damaged, return it to us within 7 days and we will promptly refund your money or exchange it for a new product. For a full refund or exchange, the item must be returned in its original condition. Product where boxes or packets have been opened, damaged or searched will no longer be in original condition and we cannot accept or process your return.
Please send a note detailing the reasons you believe the product is damaged including all name, address, email address and telephone number with your package and ship your return package to: Select Australia Pty Ltd, Unit 8, 53 Myoora Road, Terrey Hills, NSW, 2084 email: info@selectaustralia.com.au Customer Service: +61 2 9486 3286 Please note we cannot be responsible for packages lost en route to our company. Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. Please note we do not refund cost of shipping as this is a third party service unless the product has a manufacturer's fault and or if we send you the wrong item in error, we will of course pay the shipping costs.
We cannot accept returns without an invoice or copy of an invoice.
Please contact a customer service representative at info@selectaustralia.com.au so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us.
Every item that we sell meets our strict quality and performance standards. Due to the special materials in our products many of the items require special care. It's our experience that any defects in Select products will be immediately evident. For this reason we require that you return any defective item within 7 days after the date of purchase for an exchange or full refund. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. Please note this policy is void if condition of a product is noted specifically on the product page.
Returns are usually processed within 1-5 business days after they arrive at our location.
Then please contact us at info@selectaustralia.com.au with your question and we will get back to you. We will contact you within 48 hours.