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Frequently Asked Questions

Select offers optional Package Protection using SavedBy, which gives quick and easy resolution for lost/stolen/damaged packages without needing to involve the carrier and lengthy investigations. Full details are available at our dedicated page: https://selectaustralia.com.au/pages/savedby-package-protection

SCC Memberships typically open up towards the end of the calendar year, following renewal window for current members. Follow our socials closer to the time for more information.

All cards go through our rigorous quality assurance processes, but in the rare case a card direct from a pack has been damaged in manufacture, please refer to our Card Replacement Policy: https://selectaustralia.com.au/pages/card-replacement-policy

Cards that have been purchased or traded on the secondary market are not considered for replacement.

We do not sell individual cards to collectors. You may obtain individual cards through various dealers and secondary market sites like eBay and Whatnot.
We will advise return address in direct correspondence. Products mailed back to us without a ticket will face delays in processing.

While we make every effort to ensure the ratio mix of finding an insert card is the same as those stated, it is impossible to guarantee insert cards to the box level. Odds of insertion are reflective of the entire production run and do not guarantee number of insert cards per pack, box or case. Please see individual release pages for further information.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status through your account: https://account.selectaustralia.com.au/

Most in-stock orders are dispatched in 1-2 business days from the date of your purchase.

You can track your order status through your account: https://account.selectaustralia.com.au/

Made to order series such as Hilites, Rising Star, Milestone, and Debutant orders can take anywhere from 1-8 weeks, please check the product page for more details.

Please contact us via the Help page: https://selectaustralia.com.au/pages/contact-page
Please urgently contact us via the chat function if you have made an error on your order. Note we cannot guarantee we will be able to make any changes depending on the time elapsed from order placement. If order is already dispatched, you will need to contact the respective courier to arrange redirection.

If you have an Instant Win card, congratulations! To find out what you have won, and to claim your prize, please follow the details on the link below. If you don’t yet have an account with us, you’ll need to create one so we can award your Instant Win prize. https://selectaustralia.com.au/pages/footy-stars-instant-win

Details around redemption window for Instant Win cards are printed on the back of the card itself, once the window has closed, the card is no longer valid for redemption
You can find limited stock of the 2025 Footy Stars range with Select authorised dealers, newsagents and service stations, as well as nationally across select Kmart, Target and Rebel Sports stores.
To keep up to date, please be sure to have an account with us, opted into marketing communications.

The best way to change your order is to contact our support team via this page: https://selectaustralia.com.au/pages/contact-page

If an order already has tracking, we won't be able to make any changes to your order and you would need to place a new order.

Please see our Return Policy here: https://selectaustralia.com.au/policies/refund-policy

Without proof of purchase, we are unable to accept returns.
Returns are usually processed within 5 business days after they are delivered to our returns depot.
Check out this page for all current redemptions: https://selectaustralia.com.au/pages/redemptions

Any mixed deliveries without prior arrangement will cause delays in processing. We will instruct you at the right time, to purchase this product for us in order to split your redemption mailings: https://selectaustralia.com.au/products/missing-additional-redemption-shipment

Sending in redemptions, where return postage is required, if you do not provide the self-addressed envelope, there will be significant delays to the redemption process. We will instruct you at the right time, to purchase this product for us in order us to ship your redemption(s): https://selectaustralia.com.au/products/missing-additional-redemption-shipment

We will make every endeavour to honour redemption cards from previous years as long as we have it in inventory. You can find a current list of cards that can be no longer redeemed in the FAQs page
1. Any signatures from 2002 SPX. 2. Glenn Archer - 1997 3. 1999 Premiership Predictor 4. 2001 Premiership Predictor 5. 2001 Craig Bradley Captain Signature 6. 2002 Silver and Gold Predictor 7. 1996 Hyfibre Heroes redemptions 8. 2001 Shane Crawford Captain Signature 9. 2004 AFL PREDICTOR REDEMPTION 10. 2005 AFL Tradition – Master Redemption, Hall and Riewoldt 11. 2001 Predictor 12. 2001 Captain Signature David Neitz 13. 2012 Champions Redemption Red Set (as Goodes card is n/a) 14. 2012 Champions Redemption Blue Set (Goodes Card) 15. 2003 Brisbane Premiership Predictor 16. 1996 Bob Skiltons Future HOF (10 cards)
Yes. The “2023 Virtuoso Blue Signature - Hugh McCluggage” (and paired redemption card) that were released as part of the 2023 Footy Stars Instant Win Competition, contain a spelling error in the players name. Due to the significance of these cards, Select has made the decision to have them re-printed and re-signed. Holders** of the cards have the option to swap the error cards for new corrected versions of the cards (already available). To swap the cards you must send both VBS2 and VBSR2, by registered mail to Select VBS Replacement, PO Box 82, Terrey Hills, NSW, 2084. Please include a CLEAR note inside the envelope with your full name, and the email address used on your Select Australia web site account. When the new cards are ready, we will mail the replacement cards (of the same number /60 as the cards sent to us) to the address stored in your account. The original cards will be destroyed. Please make sure your shipping address is current in your account (and on the back of the package sent to us). It is NOT possible to keep both the error cards and the new replacement cards of the same #/60. Holders of the cards have at their own discretion to decide whether to swap the pair of error cards for the pair of new cards, until December 31st, 2024. ** You do not need to be the original prize winner to exercise this option. Anyone that holds the error card pair has the option to swap for the corrected card pair, until the cut off date.
The 2021 Optimum, Influential IC15 Max King card that was released, is missing the "Influential" foil header. This card has now been reprinted, and is now eligible for replacement (swap of the number of the card you have). Please send your card, by registered mail to Select Cards Max King Replacement, PO Box 5206, Laburnum, VIC, 3130. Please include a CLEAR note in the envelope with your name, and the email address used on your Select Australia web site account. We will mail the replacement card of the same number to the address stored in your account, and the original card will be destroyed. Please make sure your shipping address is current in your account. We will not take responsibility for incorrect information. It is NOT possible to have both the error card and the new replacement card.
The Footy Stars 2021, BANG! BC26 J. DAICOS: This BANG! card has a spelling error of the player's name on the front of the card (DIACOS instead of DAICOS). This card has now been reprinted, and is now eligible for replacement (swap of the number of the card you have). Please send your card, by registered mail to SELECT AUSTRALIA BANG REPLACEMENT, PO BOX 82, TERREY HILLS, NSW, 2084. Please include a CLEAR note in the envelope with your name, and the email address used on your Select Australia web site account. We will mail the replacement card of the same number to the address stored in your account, and the original card will be destroyed. Please make sure your shipping address is current in your account. We will not take responsibility for incorrect information. It is NOT possible to have both the error card and the new replacement card.
Please contact our wholesale department on b2b@selectaustralia.com.au
To be connected with the right person to handle your inquiry, please contact us via the Help page: https://selectaustralia.com.au/pages/contact-page
Please contact us via the Help page: https://selectaustralia.com.au/pages/contact-page